Privacy Policy

1. Introduction

At Fibi Safaris, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, request a safari quotation, make a booking or communicate with our team.

By using our website or requesting our services, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

2. Personal Information We Collect

Depending on how you interact with Fibi Safaris, we may collect:

• Contact information: Name, email address, telephone number and country of residence.

• Booking information: Travel dates, destinations, itinerary preferences, accommodation requests and number of travellers.

• Travel documentation: Passport details, nationality and age when required to arrange travel services.

• Health and dietary information: Relevant medical, mobility, allergy or dietary information voluntarily provided to help us plan a safe and suitable safari.

• Payment information: Payment status, transaction references and billing details required to process bookings.

• Communication records: Messages, enquiries, feedback and correspondence with our team.

• Technical information: IP address, browser type, device information and website usage data collected through cookies or similar technologies where applicable.

Please provide only information that is necessary for your enquiry or booking.

3. How We Collect Information

We may collect personal information when you:

• Complete a contact, enquiry or booking form.

• Request a quotation or customised safari itinerary.

• Contact us by email, telephone or messaging services.

• Make or manage a reservation.

• Subscribe to updates or marketing communications.

• Submit feedback, a review or a complaint.

• Browse our website, where applicable technical tools collect usage information.

We may also receive relevant booking information from travel agents, booking partners or another person making a reservation on your behalf.

4. How We Use Your Information

Fibi Safaris may use your information to:

• Respond to enquiries and prepare safari quotations.

• Plan, confirm and manage bookings.

• Arrange accommodation, transport, guides, permits and activities.

• Communicate important information about your trip.

• Consider relevant dietary, accessibility or safety requirements.

• Process payments, refunds and accounting records.

• Improve our website, customer service and travel experiences.

• Prevent fraud, protect our business and meet legal obligations.

• Send marketing communications where permitted by law and your preferences.

We will use personal information only for appropriate purposes and in accordance with applicable legal requirements.

5. Sharing Information with Third Parties

To organise your safari, we may need to share relevant information with service providers, including:

• Hotels, lodges and tented camps.

• Transport companies, airlines and transfer providers.

• Licensed guides and activity operators.

• Relevant park authorities and permit providers.

• Payment processors and financial institutions.

• Website hosting, email and technology service providers.

• Travel agents or booking partners involved in your reservation.

We aim to share only information reasonably necessary for the relevant service. Third parties may process information under their own privacy policies and contractual obligations.

We do not sell your personal information to third parties.

6. International Data Transfers

Some of our technology providers or travel service partners may process information outside Tanzania or your country of residence.

Where international transfers occur, we will take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data protection requirements.

Please contact us if you need further information about the handling of your information by relevant service providers.

7. Sensitive and Medical Information

You may choose to provide medical, dietary, allergy or accessibility information that is relevant to your safari.

We use such information only where reasonably necessary to help arrange appropriate services, support your safety or meet applicable legal obligations.

Where required, we will obtain your consent before processing sensitive information. We may share relevant details with appropriate service providers when necessary for your care or safety and legally permitted.

Please inform us if your requirements change before or during your trip.

8. Payments and Financial Information

Payments may be processed through third-party payment providers, banks or other authorised payment services.

Depending on the payment method, we may receive transaction references, payment confirmations and limited billing information. Card details may be handled directly by the payment provider.

We do not intend to store full payment card security codes. Payment processing is also subject to the relevant provider’s terms and privacy policy.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic and improve user experience.

Where analytics, advertising or other non-essential cookies require consent, they should be used in accordance with applicable requirements and your cookie preferences.

You may be able to manage cookies through your browser settings or our cookie consent tool, if available. Disabling certain cookies may affect website functionality.

10. Marketing Communications

If you subscribe to our updates or otherwise consent where required, we may send information about safari packages, destinations, travel tips and special offers.

You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.

Even if you opt out of marketing, we may still send essential communications relating to an existing enquiry, booking, payment or service.

11. Reviews, Photographs and Videos

We may invite customers to provide reviews or share photographs of their safari experience.

We will not use identifiable customer photographs, videos or testimonials for promotional purposes where permission is required unless the appropriate permission has been obtained.

If you have concerns about content featuring you, please contact us. We will review your request and take appropriate action, subject to applicable law and any legitimate obligations.

12. Data Security

Fibi Safaris will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information should be limited to people and service providers who need it for legitimate business purposes.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, managing bookings, resolving disputes, maintaining business records and meeting legal requirements.

Retention periods may vary depending on the type of information and the circumstances of the booking.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it, where appropriate and legally permitted.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information where legally permitted.

• Object to or request restriction of certain processing activities.

• Withdraw consent where processing relies on consent.

• Opt out of direct marketing.

• Request a copy of certain information in a portable format where applicable.

• Submit a complaint to the relevant data protection authority.

To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing a request.

Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

15. Children’s Privacy

Our website and safari services are not intended for children to independently submit personal information without appropriate adult involvement.

When a booking includes children, a parent or legal guardian should provide the information necessary to arrange the trip and should ensure that any required permissions are obtained.

We will handle children’s personal information with appropriate care and in accordance with applicable law.

16. Third-Party Websites

Our website may contain links to third-party websites, including accommodation providers, payment services, travel partners and social media platforms.

We do not control the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

17. Legal Disclosures

We may disclose personal information when required by applicable law, a valid legal process or a lawful request from a competent authority.

We may also disclose information where reasonably necessary to protect the rights, safety or property of Fibi Safaris, our customers or other people, subject to applicable legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technology, business practices or legal requirements.

The latest version will be published on this page with its updated date. We encourage you to review this policy periodically.

19. Contact Fibi Safaris

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact us through the official contact details published on the Fibi Safaris website.

Fibi Safaris

Explore Tanzania. Experience the Wild.

We aim to treat every booking fairly while accounting for the advance payments, accommodation reservations, transport arrangements, permits and other services secured on behalf of our guests.

By confirming a booking with Fibi Safaris, you acknowledge that you have read and agreed to the applicable booking terms and cancellation conditions.

2. Booking Deposits

A deposit may be required to confirm your safari reservation. The amount will depend on the itinerary, travel dates, accommodation arrangements and supplier requirements.

Your booking confirmation will specify the required deposit, payment deadlines and applicable terms.

Deposits may be used to secure accommodation, park-related services, transport and other travel arrangements. Refund eligibility depends on the applicable cancellation schedule and any non-refundable supplier charges.

3. Cancellation by the Client

If you need to cancel your safari, you must notify Fibi Safaris in writing by email or through another official communication channel provided in your booking confirmation.

The cancellation date will normally be the date we receive your written notice. We will confirm receipt and explain any applicable cancellation charges.

Unless your booking confirmation specifies different terms, the following schedule is proposed:

These percentages are proposed standard terms and must be confirmed by Fibi Safaris before publication. Specific supplier contracts, seasonal arrangements or special offers may require different conditions.

Where applicable law requires a different outcome, the relevant legal requirements will apply.

4. Non-Refundable Services and Supplier Charges

Some travel services may be non-refundable once confirmed or paid for. These may include:

• Lodge and tented camp reservations with non-refundable conditions.

• Domestic or international flight tickets.

• Special permits, conservation services or activity fees.

• Private transport, charter flights and specialist guides.

• Third-party excursions and prepaid experiences.

Any non-refundable charges will be handled according to the relevant supplier terms and applicable law. Fibi Safaris will explain the charges applicable to your booking.

We will make reasonable efforts to recover refundable amounts from suppliers where possible.

5. Refunds

If a cancellation qualifies for a refund, Fibi Safaris will calculate the refundable amount after deducting applicable cancellation charges and confirmed non-refundable costs, where permitted.

Approved refunds will normally be processed within 14–30 business days after the refund amount has been confirmed and any necessary supplier reimbursements have been received.

The time required for the funds to appear in your account may depend on your bank, payment provider or international transfer service.

Refunds will generally be made to the original payment method unless another arrangement is agreed upon and permitted.

Currency conversion fees, bank charges and payment processing fees may affect the amount received where these costs are non-refundable.

6. Changes to Your Booking

If you wish to change your travel dates, destination, accommodation, number of travellers or selected activities, please contact Fibi Safaris as early as possible.

Changes are subject to availability and supplier approval. Additional costs may apply for new reservations, revised transport arrangements, price differences or cancellation of existing services.

A change of travel dates may be treated as a cancellation and a new booking if required by the relevant supplier terms.

We will communicate any additional charges before confirming the changes.

7. Cancellation by Fibi Safaris

Fibi Safaris reserves the right to cancel or modify a booking when necessary because of operational difficulties, safety concerns, supplier failure or circumstances beyond our reasonable control.

Where Fibi Safaris cancels a confirmed booking and cannot provide a suitable alternative, we will explain the available options, which may include a refund for eligible payments relating to services not provided.

Refunds and alternatives will be handled according to the booking agreement, supplier terms and applicable law.

We will make reasonable efforts to notify affected travellers promptly and assist with suitable alternatives where possible.

8. Force Majeure and Unforeseen Circumstances

A force majeure event is an exceptional circumstance beyond the reasonable control of the affected party that prevents or significantly disrupts the delivery of travel services.

Examples may include:

• Natural disasters, floods or severe weather.

• War, terrorism, civil unrest or serious security threats.

• Government restrictions, border closures or travel bans.

• Public health emergencies.

• Major transport disruptions or other extraordinary events.

If such circumstances affect your safari, Fibi Safaris will communicate the available options as soon as reasonably possible.

Depending on the circumstances, options may include rescheduling, alternative arrangements, travel credits or refunds for recoverable amounts. Supplier restrictions and applicable law will be taken into account.

Force majeure does not automatically remove every refund obligation. Each case will be assessed according to the booking terms and applicable legal requirements.

9. No-Show and Early Departure

If a traveller fails to arrive at the agreed departure point, misses a scheduled activity without notice or abandons a safari after it has started, the unused services may be non-refundable.

Additional costs resulting from missed transfers, replacement transport, accommodation changes or rescheduling may be charged to the traveller where applicable.

Please contact Fibi Safaris immediately if delays or emergencies affect your arrival or participation.

10. Travel Insurance

We strongly recommend that all travellers obtain comprehensive travel insurance before departure.

Your policy should ideally cover trip cancellation, trip interruption, medical emergencies, emergency evacuation, baggage loss and unexpected travel delays.

Travellers should carefully review exclusions, coverage limits and claim requirements with their insurance provider.

Fibi Safaris does not guarantee reimbursement from an insurance company. Claims must be submitted directly to the relevant insurer in accordance with its terms.

11. Group Bookings and Special Offers

Group safaris, honeymoon packages, festive-season departures, private charters and promotional offers may have special cancellation conditions.

Where different conditions apply, they will be provided in the quotation, booking confirmation or separate written agreement.

If the terms conflict, the specific terms agreed for the booking will apply to the extent permitted by applicable law.

12. How to Cancel Your Booking

To request a cancellation, please contact Fibi Safaris using the official contact details provided on your booking confirmation or website.

Please include:

• Your full name.

• Booking reference number.

• Scheduled departure date.

• The services you wish to cancel.

• Your reason for cancellation, if you wish to provide it.

We will acknowledge your request and explain the applicable cancellation charges, refund eligibility and next steps.

13. Policy Updates

Fibi Safaris may update this policy when business procedures, supplier requirements or applicable regulations change.

The terms applicable to an existing booking will be determined by the booking agreement and any amendments agreed with the traveller, subject to applicable law. Updates to this webpage will not automatically override confirmed booking terms.

14. Contact Fibi Safaris

For questions about cancellations, refunds or booking changes, please contact our team through the official contact details on the Fibi Safaris website.

We are committed to providing clear communication and assisting travellers with their safari arrangements.

Fibi Safaris – Explore Tanzania. Experience the Wild.