Editorial Policy

1. Introduction

At Fibi Safaris, we understand that travel plans can change unexpectedly. Our cancellation policy explains the terms and conditions that apply when cancelling or modifying a safari booking made with us.

We aim to treat every booking fairly while accounting for the advance payments, accommodation reservations, transport arrangements, permits and other services secured on behalf of our guests.

By confirming a booking with Fibi Safaris, you acknowledge that you have read and agreed to the applicable booking terms and cancellation conditions.

2. Booking Deposits

A deposit may be required to confirm your safari reservation. The amount will depend on the itinerary, travel dates, accommodation arrangements and supplier requirements.

Your booking confirmation will specify the required deposit, payment deadlines and applicable terms.

Deposits may be used to secure accommodation, park-related services, transport and other travel arrangements. Refund eligibility depends on the applicable cancellation schedule and any non-refundable supplier charges.

3. Cancellation by the Client

If you need to cancel your safari, you must notify Fibi Safaris in writing by email or through another official communication channel provided in your booking confirmation.

The cancellation date will normally be the date we receive your written notice. We will confirm receipt and explain any applicable cancellation charges.

Unless your booking confirmation specifies different terms, the following schedule is proposed:

These percentages are proposed standard terms and must be confirmed by Fibi Safaris before publication. Specific supplier contracts, seasonal arrangements or special offers may require different conditions.

Where applicable law requires a different outcome, the relevant legal requirements will apply.

4. Non-Refundable Services and Supplier Charges

Some travel services may be non-refundable once confirmed or paid for. These may include:

• Lodge and tented camp reservations with non-refundable conditions.

• Domestic or international flight tickets.

• Special permits, conservation services or activity fees.

• Private transport, charter flights and specialist guides.

• Third-party excursions and prepaid experiences.

Any non-refundable charges will be handled according to the relevant supplier terms and applicable law. Fibi Safaris will explain the charges applicable to your booking.

We will make reasonable efforts to recover refundable amounts from suppliers where possible.

5. Refunds

If a cancellation qualifies for a refund, Fibi Safaris will calculate the refundable amount after deducting applicable cancellation charges and confirmed non-refundable costs, where permitted.

Approved refunds will normally be processed within 14–30 business days after the refund amount has been confirmed and any necessary supplier reimbursements have been received.

The time required for the funds to appear in your account may depend on your bank, payment provider or international transfer service.

Refunds will generally be made to the original payment method unless another arrangement is agreed upon and permitted.

Currency conversion fees, bank charges and payment processing fees may affect the amount received where these costs are non-refundable.

6. Changes to Your Booking

If you wish to change your travel dates, destination, accommodation, number of travellers or selected activities, please contact Fibi Safaris as early as possible.

Changes are subject to availability and supplier approval. Additional costs may apply for new reservations, revised transport arrangements, price differences or cancellation of existing services.

A change of travel dates may be treated as a cancellation and a new booking if required by the relevant supplier terms.

We will communicate any additional charges before confirming the changes.

7. Cancellation by Fibi Safaris

Fibi Safaris reserves the right to cancel or modify a booking when necessary because of operational difficulties, safety concerns, supplier failure or circumstances beyond our reasonable control.

Where Fibi Safaris cancels a confirmed booking and cannot provide a suitable alternative, we will explain the available options, which may include a refund for eligible payments relating to services not provided.

Refunds and alternatives will be handled according to the booking agreement, supplier terms and applicable law.

We will make reasonable efforts to notify affected travellers promptly and assist with suitable alternatives where possible.

8. Force Majeure and Unforeseen Circumstances

A force majeure event is an exceptional circumstance beyond the reasonable control of the affected party that prevents or significantly disrupts the delivery of travel services.

Examples may include:

• Natural disasters, floods or severe weather.

• War, terrorism, civil unrest or serious security threats.

• Government restrictions, border closures or travel bans.

• Public health emergencies.

• Major transport disruptions or other extraordinary events.

If such circumstances affect your safari, Fibi Safaris will communicate the available options as soon as reasonably possible.

Depending on the circumstances, options may include rescheduling, alternative arrangements, travel credits or refunds for recoverable amounts. Supplier restrictions and applicable law will be taken into account.

Force majeure does not automatically remove every refund obligation. Each case will be assessed according to the booking terms and applicable legal requirements.

9. No-Show and Early Departure

If a traveller fails to arrive at the agreed departure point, misses a scheduled activity without notice or abandons a safari after it has started, the unused services may be non-refundable.

Additional costs resulting from missed transfers, replacement transport, accommodation changes or rescheduling may be charged to the traveller where applicable.

Please contact Fibi Safaris immediately if delays or emergencies affect your arrival or participation.

10. Travel Insurance

We strongly recommend that all travellers obtain comprehensive travel insurance before departure.

Your policy should ideally cover trip cancellation, trip interruption, medical emergencies, emergency evacuation, baggage loss and unexpected travel delays.

Travellers should carefully review exclusions, coverage limits and claim requirements with their insurance provider.

Fibi Safaris does not guarantee reimbursement from an insurance company. Claims must be submitted directly to the relevant insurer in accordance with its terms.

11. Group Bookings and Special Offers

Group safaris, honeymoon packages, festive-season departures, private charters and promotional offers may have special cancellation conditions.

Where different conditions apply, they will be provided in the quotation, booking confirmation or separate written agreement.

If the terms conflict, the specific terms agreed for the booking will apply to the extent permitted by applicable law.

12. How to Cancel Your Booking

To request a cancellation, please contact Fibi Safaris using the official contact details provided on your booking confirmation or website.

Please include:

• Your full name.

• Booking reference number.

• Scheduled departure date.

• The services you wish to cancel.

• Your reason for cancellation, if you wish to provide it.

We will acknowledge your request and explain the applicable cancellation charges, refund eligibility and next steps.

13. Policy Updates

Fibi Safaris may update this policy when business procedures, supplier requirements or applicable regulations change.

The terms applicable to an existing booking will be determined by the booking agreement and any amendments agreed with the traveller, subject to applicable law. Updates to this webpage will not automatically override confirmed booking terms.

14. Contact Fibi Safaris

For questions about cancellations, refunds or booking changes, please contact our team through the official contact details on the Fibi Safaris website.

We are committed to providing clear communication and assisting travellers with their safari arrangements.

Fibi Safaris – Explore Tanzania. Experience the Wild.